Frequently asked questions
You can reach us through our website’s contact page or by calling our office directly. Our team is ready to assist with any inquiries or service requests.
Yes, we stock a wide range of supplies and parts for the products we offer. Contact us to inquire about specific items.
Turnaround times vary based on the project scope. We strive to accommodate rush jobs when possible. Please contact us to discuss your specific requirements.
Regular maintenance, including proper oiling with manufacturer-recommended oils, is essential. Avoid using low-quality or inappropriate oils, as they can damage the cutting head.
We specialize in printing membership cards, loyalty cards, gift cards, and more. Features such as barcodes, magnetic stripes, numbering, and UV security elements can be incorporated as needed.
Yes, we provide on-site services in most areas. If in-office repair is necessary, we often offer loaner equipment to minimize downtime.
Regular maintenance is crucial for optimal performance. We recommend following the manufacturer’s guidelines or consulting with our technicians to establish a suitable maintenance schedule.
We accept data files in various formats, including Excel spreadsheets, Access tables, text files, and CSV files.
To schedule a service or repair, please contact us directly. Our team will arrange for a technician to assist you promptly.
We provide a range of services, including:
– Service and Repairs: Our factory-trained technicians offer repair and maintenance for all products we sell.
– Plastic Card Embossing and Encoding: Professional embossing and magnetic stripe encoding for plastic cards.
– Photo ID Services: Creation of high-quality photo identification cards and badges.
– Metal Plate Embossing: Embossing services for durable metal tags and plates.
– Card Printing: Printing services for membership, loyalty, and gift cards with customizable features.
Maintenance Tips
Prevents friction and wear: Lubricating the blades and gears reduces friction, preventing wear and tear
Maintains cutting efficiency: Regular oiling ensures the shredder continues to cut paper efficiently.
Reduces jams: Lubrication helps prevent paper jams by ensuring smooth operation.
directly onto the cutting head through the paper entry throat in a fine stream. Run the shredder in reverse for a few seconds to ensure the oil spreads.
- Indirect Method:
Apply shredder oil: to a piece of paper in an S pattern.
Feed the oiled paper: along with a few other sheets into the shredder.
Run the shredder in reverse: for a minute to ensure the gears are coated.
- Tips for Oiling:
Use shredder oil, Avoid using WD-40 or other lubricants, as they can cause jams and damage the shredder.
- Oiling frequency:
Oil your shredder regularly, especially after heavy use or when you notice difficulty shredding or frequent jams.
Check your Intimus shredder’s manual for specific oiling recommendations and frequency.
Turn off the shredder first and ensure it’s unplugged. To properly oil your Intimus shredder, use shredder oil and either apply oil directly to the cutting head through the paper entry throat or use the indirect method by applying oil to paper and feeding it through.
Regular cleaning ensures high-quality prints and extends the printer’s lifespan.
– Steps:
– Clean transport rollers to prevent card slippage.
– Clean the print head to avoid lines on printed cards.
– Replace the sticky roller with each new ribbon to capture debris.
– Why? Maintaining these components prevents poor print quality and premature equipment failure.
Regular oiling is vital for the performance and longevity of high-security, fine-cut shredders.
– Why Oil?: Proper lubrication prevents paper dust buildup and maintains cutting efficiency.
– How to Oil:
– Use only manufacturer-recommended oils (e.g., Intimus, Dahle, Ideal).
– With the shredder running in the forward position, apply oil across the full width of the cutting head.
– Repeat this process three times, then run the shredder in reverse while applying oil again.
– Frequency: Oil after every 30-60 minutes of shredding.
